FAQ's

I've complied a list of frequently asked questions for your convenience. If you have other questions feel free to email me, your photographer at andreacluka@live.com

You will see an Index of Questions;  you may browse all of the questions and answers in the "Full Q&A." 

 

Do you have a question that should be added here???  Please let me know! andreacluka@live.com

INDEX of QUESTIONS

General Questions

  • Do I get all my images from my session?
  • Can I purchase additional images for editing?
  • Do you provide a disc with images?
  • How long is my photo session?
  • Can I order prints directly from your website?
  • Do I get the rights to my images?
  • What is a limited print release?
  • What is the turn around time for edits?
  • How do I download my edited gallery images?
  • How to I download my proofs?
  • I can't find how to share/send my favorites for editing?
  • What should I/we wear for my photo session?
  • What is photo touch up/editing?
  • What is the largest size I can print?
  • What if I lose my images?
  • I didn't download my proofs in time, how can I access them?
  • How long does it take to get prints?
  • Do you submit my child's High School Senior Yearbook picture to the school?
  • Where is your Studio located?
  • Do you offer discounts?
  • Will your logo appear on my prints?
  • Can I text you?

 

FULL Q&A

Do I get all my images from my session?

Yes, the price of your session includes al of the images. This includes ALL proofs (untouched images) and allotment of edits. All images can be directly downloaded upon release of edits.

 

Can I purchase additional images for editing?

Yes, additional edits are $10/ea. I invoice via paypal. Please understand your edited gallery will not be released until the invoice is paid for additional edits..

 

Do you provide a disc with images?

No, I do not provide a disc with images. No disc's can be purchased. My services ONLY include direct digital downloads. 

 

How long is my photo session?

The actual photo session itself varies for type of session. Please refer to my investment page for details on sessions.

 

Can I order prints directly from your website?

Yes, I provide high quality prints for a reasonable cost with the conveniency of ordering directly from your gallery. To view my price list to a guide.  If you do not see a print size and/or product you want to purchase please contact your photographer.

 

Do I get the rights to my images?

Please visit copyright & limited print release for more information.

 

What is a limited print release?

Please visit copyright & limited print release for more information.

 

What is the turn around time for edits?

I kindly ask all clients submit their selection for editing within 15 days of receiving proofs. If client submits edits within the 15 days window they are guaranteed a 3 week turn around from date of submission.  (Unless during my busiest season, Fall then 4 weeks).  Should client submit selection for editing after 15 days turn around time can take up to 4 weeks. However if a client submits selection for editing after 45 days the photographer has the right to refuse editing the selection.  This is due to disruption of work flow.  This is noted in your your proofs email.

When your images have been edited you will receive an email on how to download.

 

How do I download my edited gallery images?

Once your images have been edited you will receive an email in which allows you to download your images. The email contains explicit directions for downloading both proofs and edits. 

How to download my images…. Please use the link provided in your email for access to your edited gallery.  Use the provided password.  Once you have accessed your edited gallery, please "select images" (from top right side of screen) , then "select all" (top left side of screen),  then "download" (top right side of screen).  At this point your images will have begun to download.  Your images get saved as a zip file.  Please open the zip file and "extract all" to view your images as jpgs.

 

How do I download my proofs?

Once your images have been edited you will receive an email in which allows you to download your images.  The email has the link to BOTH proofs and edits.  Please read carefully as all the directions are included.  Please refer back to your email for downloading your proofs. Reminder that there is an extra password fro downloading proofs.

 

I can't find where to send/share my favorites?

Please refer back to your email in which I provided your proofs link.  There are explicated directions on how to access your proofs and to submit for editing.  Please remember to create a login for my website. This way you can access your favorites. To create a login scroll to the bottom of the page and select "login."

 

What should I/we wear for my photo session?

Its best to keep clothing simple, avoiding logos or busy patterns.  I always suggest layers/textures. In group photos, color coordinating is always more pleasing to the eye. Wear clothes that represent you and who you are.  Feel free to bring a change of clothing. Please click here for more on WHAT TO WEAR.

 

What is photo touch up/editing?

I have a standard editing touch up for photos during my editing process.  I "clean up" the image to make it perfect.  I do not over edit.  My editing is best described as: removing blemishes, bruises, scratches, blending skin tones, lighting or darling image as needed.  Should a client request a head swap there is a $5 fee/per swap should image allow.

 

What is the largest size I can print?

I resize your edited image to 12x18 or 18x12.  Should you choose to print larger please contact your photographer to have your image resized for best quality. This is also stated in final email for downloading.

 

What is I lose my images?

Don't worry your images are safe on my website.  I can access proofs and edits for a small fee of $50/per gallery to re-access.

 

I didn't download my proofs in time, how can I access them?

Clients are allowed 30 days to download their proofs. Should a client not download their proofs within the allotted time frame they need to pay a $50 unlocked service charge to re-access their proofs for downloading. Please contact your photographer (andreacluka@live.com) to notify and get invoiced.

 

How long does it take to get prints?

I offer FREE shipping on all standard shipping (5-8 business days)  that clients select.  I offer different types of shipping from expedited to overnight. Shipping charges are based on zip codes.

 

Do you submit my child's High School Yearbook picture to the school?

No.  My service do not submit your child's High School Yearbook picture to their school.  This is the parents responsibility. Please not: your child's senior pictures are already at the dpi in which the school requests.  

 

Where is your studio located?

My studio is located 1708 Barton Ave, West Bend, WI  53090)

 

Do you offer discounts?

As of November 1, 2015, I NO LONGER offer or honor ANY discounts that have previously applied

 

​Will your logo appear on my prints?

No, as stated in your email, "My logo/watermark will NOT appear on downloaded image and/or prints."

 

Can I text you?

I kindly ask that you refrain from texting me. Although many people prefer texting, I do not for my business.  However I understand on session day if you are running late or need to make me aware something its easier to text, then please do so.  Please understand I prefer email communication. Please DO NOT text me to reschedule  and/or cancel your session, as remaining balance will still apply due to contract.